Last Updated: June 2026
AtTrips Booking, we are committed to protecting your privacy and handling your personal information with care, transparency, and respect. This Privacy Policy explains what data we collect, how we use it, who we share it with, and what rights you have in relation to your personal information.
Please read this policy carefully. By using our website at www.tripsbooking.co.uk or engaging with our services, you acknowledge that you have read and understood this Privacy Policy.
1. Who We Are
Trips Booking is an independent travel agency based in the United Kingdom. We are the data controller responsible for the personal information we collect and process in connection with our services.
Business Name: Trips Booking
Website: www.tripsbooking.co.uk
Email: Info@tripflight.co.uk
Phone: +44 20 3866 2900
Location: United Kingdom
If you have any questions about how we handle your personal data, please contact us using the details above.
2. What Information We Collect
We may collect and process the following types of personal information:
Personal Identification Information
- Full name
- Date of birth
- Nationality
- Passport or travel document details
- Gender
Contact Information
- Email address
- Phone number
- Home or billing address
- Country of residence
Booking & Travel Information
- Travel dates and destinations
- Flight preferences and special requests
- Accommodation preferences
- Dietary requirements or accessibility needs
- Co-traveller details (where provided)
Payment Information
- Billing address
- Payment card details (processed securely through our payment provider — we do not store full card numbers)
- Transaction history
Communication Information
- Messages or enquiries sent to us via email, phone, or our website contact form
- Feedback and reviews you provide
- Records of correspondence between you and our team
Technical & Website Information
- IP address
- Browser type and version
- Device type and operating system
- Pages visited on our website
- Date and time of visits
- Referring website or source
- Cookies and similar tracking technologies (see Section 9)
3. How We Collect Your Information
We collect personal information in the following ways:
Directly from you — when you make a booking, submit an enquiry through our contact form, call or email us, create an account on our website, sign up for our newsletter, or provide feedback.
Automatically — when you browse our website, we may collect technical data through cookies and similar technologies about how you interact with our site.
From third parties — in some cases we may receive information about you from travel suppliers such as airlines or hotels in connection with a booking you have made, or from payment processors during a transaction.
4. How We Use Your Information
We use the personal information we collect for the following purposes:
To Process and Manage Bookings
We use your personal details, travel information, and payment data to confirm and manage your travel bookings, communicate booking updates, and liaise with airlines, hotels, and other travel suppliers on your behalf.
To Communicate With You
We use your contact information to respond to enquiries, send booking confirmations, provide pre-travel information, and keep you updated on changes to your travel arrangements.
To Provide Customer Support
We use your information to assist you with amendments, cancellations, refund requests, and any other support needs before, during, or after your trip.
To Improve Our Services
We analyse website usage data and customer feedback to understand how people use our website and services, identify areas for improvement, and enhance the overall customer experience.
To Send Marketing Communications
Where you have given us your consent, we may send you newsletters, travel deals, and promotional offers that we believe may be of interest to you. You can withdraw your consent and unsubscribe at any time.
To Comply With Legal Obligations
We may use and retain your information where required to do so by law, including for tax, accounting, fraud prevention, and regulatory compliance purposes.
To Protect Our Business and Customers
We may use your information to detect and prevent fraud, unauthorised access, and other unlawful activities.
5. Legal Basis for Processing Your Data
Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we are required to have a lawful basis for processing your personal information. We rely on the following legal bases:
Contract — Processing is necessary to fulfil a booking or service agreement with you, or to take steps at your request before entering into a contract.
Legitimate Interests — We process certain data where it is in our legitimate business interests to do so, such as improving our services, preventing fraud, and maintaining the security of our systems, provided those interests are not overridden by your rights and interests.
Legal Obligation — We process data where we are required to comply with a legal or regulatory obligation.
Consent — Where we send you marketing communications or use non-essential cookies, we do so on the basis of your consent. You may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.
6. How We Share Your Information
Trips Booking does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information in the following circumstances:
Travel Suppliers
In order to complete your booking, we share necessary personal details with airlines, hotels, car hire companies, transfer providers, and other relevant travel suppliers. These suppliers have their own privacy policies and data protection obligations.
Payment Processors
We use secure, third-party payment processors to handle transactions. Your payment information is processed securely by these providers and is not stored in full on our systems.
Technology & Service Providers
We may share data with trusted third-party providers who assist us in operating our website, managing customer communications, or analysing website performance. These providers are bound by contractual obligations to keep your data secure and to use it only for the purposes we specify.
Legal & Regulatory Authorities
We may disclose your information to law enforcement agencies, regulators, or other authorities if required to do so by law or if we believe it is necessary to protect the rights, property, or safety ofTrips Booking, our customers, or others.
Business Transfers
In the event that Trips Booking is involved in a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. We will notify you in advance of any such change and ensure your data remains protected.
7. International Data Transfers
Some of the third-party suppliers and service providers we work with may be located outside the United Kingdom or the European Economic Area. Where we transfer your personal data internationally, we ensure that appropriate safeguards are in place in accordance with UK data protection law, such as standard contractual clauses or adequacy decisions.
8. Data Retention
We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or as required by law. In general:
- Booking and transaction records are retained for a minimum of 6 years for accounting and legal compliance purposes
- Marketing preferences and consent records are retained until you withdraw your consent or request deletion
- Enquiry and communication records are retained for up to 2 years after your last interaction with us
- Website usage data collected through cookies may be retained for shorter periods as set out in our Cookie Policy
When your data is no longer needed, we will securely delete or anonymise it.
9. Cookies
Our website uses cookies and similar tracking technologies to improve your browsing experience, understand how visitors use our site, and deliver relevant content. Cookies are small text files stored on your device when you visit a website.
We use the following types of cookies:
Essential Cookies — These are necessary for the website to function properly and cannot be switched off. They include cookies that enable you to navigate the site and use its features.
Analytics Cookies — These help us understand how visitors interact with our website by collecting information about pages visited, time spent on the site, and errors encountered. This data is aggregated and anonymous.
Preference Cookies — These allow our website to remember choices you make, such as your language preferences or region, to provide a more personalised experience.
Marketing Cookies — Where you have given your consent, these cookies are used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.
You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.
10. Your Rights Under UK GDPR
Under UK data protection law, you have the following rights in relation to your personal information:
Right of Access — You have the right to request a copy of the personal information we hold about you. This is known as a Subject Access Request.
Right to Rectification — You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
Right to Erasure — You have the right to request that we delete your personal information in certain circumstances, such as where it is no longer necessary for the purpose it was collected or where you withdraw your consent.
Right to Restrict Processing — You have the right to request that we limit the way we use your personal data in certain circumstances, for example while a dispute is being resolved.
Right to Data Portability — Where processing is based on your consent or a contract, you have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format.
Right to Object — You have the right to object to the processing of your personal data where we rely on legitimate interests as our legal basis. You also have the right to object at any time to your data being used for direct marketing purposes.
Right to Withdraw Consent — Where we process your data based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
Right to Lodge a Complaint — If you believe we have not handled your personal information in accordance with the law, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection authority.
ICO Website: www.ico.org.uk
ICO Helpline: 0303 123 1113
To exercise any of your rights, please contact us at Info@tripflight.co.uk. We will respond to all requests within 30 days. We may need to verify your identity before processing your request.
11. Data Security
We take the security of your personal information seriously and have implemented appropriate technical and organisational measures to protect it against unauthorised access, loss, destruction, or disclosure. These measures include:
- Secure, encrypted connections (SSL/TLS) on our website
- Restricted access to personal data on a need-to-know basis
- Regular review of our data handling and security practices
- Secure storage of booking and payment records
While we take all reasonable steps to protect your data, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but will notify you and the relevant authorities promptly in the event of a data breach that affects your rights and freedoms.
12. Children’s Privacy
Our website and services are not directed at children under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately at Info@tripflight.co.uk and we will take steps to delete the relevant data.
13. Third-Party Links
Our website may contain links to third-party websites, including airlines, hotels, and travel information resources. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policy of any third-party website you visit.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. Any updates will be posted on this page with a revised date at the top. We encourage you to review this policy periodically. Where changes are significant, we may also notify you directly by email.
Your continued use of our website or services after any changes have been made constitutes your acceptance of the updated Privacy Policy.
15. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please contact us:
Phone: +44 20 3866 2900
Email: Info@tripflight.co.uk
Website: www.tripsbooking.co.uk
Location: United Kingdom
We are committed to resolving any concerns you may have about our use of your personal information and will respond to all enquiries promptly.
Trips Booking is an independent travel agency. We are not affiliated with, endorsed by, or connected to any airline, hotel chain, credit card issuer, or loyalty/reward programme.